Just Candy Return Information
Returns / Refunds
We want you to have a great experience from the time you look at our site until you experience your candy or favor at your event. We take a great deal of care to ensure your order reaches you in perfect condition. Personalized assembled candies, assembled favors, and gift set items are carefully assembled so that stickers or labels are centered and straight, wrappers are not twisted or bent, and your product is something you will be pleased to receive. As a result, we rarely have a customer request a return. If you feel this is something you wish to do, please contact our Customer Care Team to discuss.
Items NOT Eligible for Return:
- Candy or any edible product
- Personalized items
- Items that have been altered by the customer or a third-party
If there is an issue with your order, please contact Customer Service. Eligible products must be in unused condition and may be returned no later than 10 business days from the day the order was received. You may choose your own shipping method to return the product; however, we encourage you to include tracking information, as we cannot be responsible for crediting your account without verification of return. All return costs are the customer's responsibility and are non-refundable.
A credit will be issued to your account within 30 days, reflecting the price you paid for the returned product, minus shipping costs. Keep all products in their original packaging until the claim is settled. All returns are subject to a 15% restocking fee.
Returns should be sent to:
Just Candy
ATTN: RETURNS
6820 Fairfield Business Drive
Fairfield, OH 45014
Damaged or Missing Products
Claims for defective or missing product(s) must be filed within ten (10) non-holiday business days of your order’s delivery date, based on the proof of delivery from the transit company. Please contact our Customer Care Team to initiate the filing of a claim.
If your items arrive damaged or misprinted, a photo of the items is required to help us determine the cause of the issue. This will help our team process the claim and resolve the issue. Keep all products in their original packaging.